Working in a hotel can be challenging – long hours, endless work and perennial service with a smile (even when you don’t feel like smiling). And when you’re just starting out, moving up the ranks can seem like a goal post too far to even bother with.
“There are many employees and no one could really outshine the other,” says Giritharan Panchaka-ran, or Giri, a mixologist at Hilton Kuala Lumpur.
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