One-third of administrative work estimated to be automated by 2025
ENCOURAGING information technology (IT) adoption among small businesses will help Ricoh (Malaysia) Sdn Bhd in its aim to achieve a double-digit growth in revenue for its IT services.
Growth last year was at 5%.
“We are positive on the target as we have the advantage of not only being able to offer the hardware and software solutions to customers, but also innovating and manufacturing the technology tools as well,” managing director Alice Lee said at the Empowering Digital Workplaces (EDW) exhibition last week.
Lee remarked that about one-third of all administrative work will be automated by 2025 and this will mark one of the biggest shifts in digital revolution.
“At Ricoh, we believe in progressively evolving and empowering individuals and businesses alike to fulfil their potential in workplaces across Malaysia and beyond. Thus, our value proposition: Empowering Digital Workplaces.
“Making this our leading priority moving forward, the opportunities and possibilities are endless for businesses large and small. It is integral to begin steering into digitisation as we enter into Industry 4.0 (IR4.0),” she added.
Ricoh, a manufacturer of office equipment and provider of office solutions, received more enquiries about its office IT services last year compared to the previous year. This, said Lee, was in line with improved Internet connectivity, accessibility and affordability.
“One of the ways to help them transform digitally at the initial stage is by providing financial packages, as well as IT consultants to train them how to utilise the services,” she added.
The company would also look into robotics services for Malaysian SMEs in the future.
“Currently, the robotics services have started going into markets like Japan and European countries. But for Malaysia, we will still focus more on services for office use,” she said.
Malaysia Digital Economy Corporation Sdn Bhd (MDEC) chief executive officer Datuk Yasmin Mahmood noted that such efforts complemented the government’s efforts to assist SMEs to adopt these solutions, especially those in the manufacturing, retail and logistics sectors.
“The Digital Economy is the next engine of growth for many countries, including Malaysia. In 2016, the digital economy accounted for 18.2% of Malaysia’s GDP, and is expected to touch more than 20% in 2020.
“Disruptive innovation is indeed becoming a very real part of the workplace. As technology costs decline and digital capabilities improve, new emerging technologies and digital transformation are now set to reconstruct and help future-proof the manufacturing industry,” said Yasmin.
The EDW 2018 featured cutting-edge technology-sharing sessions with experts from various industries, and unveiled smart concepts including Artificial Intelligence (AI), Internet of Things (IoT) and Augmented Reality (AR) to enhance productivity and improve workflow.
Did you find this article insightful?