Paving the way for development


Open to questions: The panel consisting of (from left) Aminah, Kuala Lumpur City Hall Urban Planning Department deputy director Nor Fajariah Sulaiman; PAM council member Ezumi Harzani Ismail, Malaysia Productivity Corporation associate consultant Bashir Ahamed Maideen, PAM president Chan Seong Aun and PAM vice president Sarizal Yusman Yusoff explaining the benefits of OSC 3.0.

Architects and engineers in Malaysia will be expecting to see faster, more streamlined development application processing with the introduction of the One Stop Centre (OSC) Online 3.0 system.

A special briefing jointly organised by Persatuan Arkitek Malaysia (PAM) and the Urban Wellbeing, Housing and Local Government Ministry to explain the new improvements to the OSC’s processes was held at the Kuala Lumpur Convention Centre last month.

OSC, an online service created by the ministry in 2007, serves to simplify the development application processes by organising and distributing the necessary documents required from applicants to all relevant technical agencies.

According to the ministry’s research and technical legislative division director Aminah Abdul Rahman, the ease of dealing with construction permits in Malaysia has improved greatly in recent years thanks to OSC.

“Malaysia was ranked sixth internationally in ease of doing business in the World Bank’s ‘Doing Business 2014’ report and one of the factors being measured was the ease in dealing with construction permits,” she said.

“Malaysia’s rank in dealing with construction permits has gradually improved since the introduction of OSC, with a tremendous improvement between 2012 to 2014 from rank 113 to rank 43.”

By further streamlining the back-end processes in OSC’s services, the ministry hopes to further reduce the number of processes, time taken and cost of processing in dealing with construction permits.

In OSC 3.0, the processes are organised into six separate phases: data gathering, plan approval, notification to start work, interim inspection, final inspection, and the issuance of the Certificate of Completion and Compliance (CCC).

According to PAM vice president Ar Sarizal Yusman Yusoff, version 3.0 of OSC was introduced earlier in June.

“Previously, there were inconsistencies in the communication between departments,” he commented.

“But by restructuring some of the processes, the new OSC is expected to be quicker, more organised and more efficient.”

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