Certified trainer helps organisations develop their human capital


Learn, bond and play is what Rita Krishnan, an experienced trainer believes in and practices daily with her clients.

“In training, it is crucial that the learning environment provide a conducive surrounding for people to learn and bond through exciting yet productive activities.

“Every trainer must be able to lift the spirit and performance of their trainees and make a difference to their participants.

“This will enable them to master the skills and competency in training and transfer knowledge to make the learning exciting and enlightening,” said Rita, who is an Australian National Training Authority (Anta) certified trainer.

Her niche is in ‘Train the Trainer’ (TTT) and is authorised by the Human Resources Development Fund (HRDF) to conduct those programmes.

HRDF deputy chief executive of operations C.M. Vignaesvaran said TTT was aimed at standardising adult teaching methods for trainers throughout the country.

“All trainers are certified by HRDF to have similar skills in training techniques formulated together with the Department of Skills Development.

“This is to recognise the need to establish ethics and good practice standards in training.

“Impian Helang (M) Sdn Bhd is one of the best TTT training providers among the 10 selected and certified by HRDF,” he said.

Today, companies want value for money from training programmes attended by their employees.

Therefore, human capital is crucial for a company as it can make or break the company’s return on investment (ROI).

“For this reason, companies can have an edge over their competitors with latest knowledge only if trainers are able to transfer the right expertise to employees to create value for their commercial operations.

“The art of training is the art of assisting discovery. Companies can profit by improving the quality of their trainers by getting them to attend the TTT programme certified by the Human Resources Ministry.

“The programme will enable trainers to upgrade their training skills by focusing on the training needs of the company.”

Rita, Impian Helang (M) Sdn Bhd chief executive officer, believed when organisations track progress in terms of dollar payback against dollar objectives then they would be able to add value to training.

Almost all learning and performance improvement among professionals, including chief executive officers, share a concern that trainers must show the results of learning against investments.

She added that training is perceived as a tool for providing learning opportunities with the expectation of a payoff in important bottom-liner measures especially in productivity improvements, quality enhancements, cost reduction and tangible behavioural changes.

For most organisations, the frustration is when there is a lack of evidence to show that training programmes really work.

She said some trainers were unable to measure the contribution of learning and development from training conducted.

Rita was happy to announce on her latest programme ‘Balanced Scorecard Trainer’ which takes the trainer through a scorecard, almost like a report card.

It will monitor a trainer’s progress offering guidelines and tools that shows trainers how to measure key value indicators, linking the scorecard to overall organisational strategy.

She said sometimes senior trainers share a common perception that have been around for too long and attending TTT programmes was simply a waste of time.

“The same group of people changed their views after having completed the five days.

“They stepped out with a new mindset as they realised that without upgrading and updating their training skills and knowledge, they will become obsolete.

“Currently, deans and lecturers of universities, medical doctors, heads of institutes and academies, training practitioners attend TTT. They have seen the lack or the inexperience to conduct training need analysis.

“This is to match the contents of the training programme to the learners and organisational needs.

“Along with that, they acquire new skills that can take them to a higher level, through the application of new interactive teaching methods,” Rita said.

She added that trainers should make a paradigm shift in the way training programmes were conducted.

As an instructor, the trainer must ensure that learning is aligned with practical experiences and the needs of the company to prosper.

She confesses that training is her passion and she had gone an extra mile to produce high quality training material to equip her participants with the right substance to create high standards of delivery.

“Even the slides must have an ambiance with a story told on its own, practical to nourish the minds. At the same time, activities and methods must complement training and learning,” she said.

Rita also organises boot camps for under privileged teenagers as a corporate social responsibility project. She can be reached at impianhelang2002@yahoo.co.uk.

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