KUALA LUMPUR: Hong Leong Bank Bhd
(HLB) has partnered with WeBank Technology Services, a subsidiary of WeBank, China’s largest digital bank, to drive financial technology innovation and enhance customer experiences.
HLB aims to boost operational efficiency and use advanced AI technology through this partnership, signed alongside WeBank Technology Services’ partners from Thailand, Indonesia, and Hong Kong, to deliver more personalised and impactful financial solutions.
The bank, in a statement, said it will also leverage WeBank Technology Services’ expertise in AI to develop automation tools and applications, uplifting the productivity of its salesforce and operational teams.
These technology solutions would then be aimed at extending capabilities across data systems, marketing, and campaign management, further improving the Bank’s customer-focused offerings and financial solutions.
“As a digital-first bank, we have already made significant investments in technology to ensure we provide seamless, innovative, and personalised financial solutions," HLB managing director and CEO Kevin Lam said.
"This partnership perfectly complements our strategy. It allows us to further accelerate our growth by leveraging their AI expertise to boost our operational efficiency and deliver even greater service excellence to our customers worldwide. By combining our strengths and shared commitment to innovation, we will unlock new possibilities for our customers and redefine the banking experience.
“We are confident that this partnership will accelerate our progress towards becoming the Best Run Bank in Malaysia and a leading force in the digital banking landscape,” he added.
