The Blue Yonder breach is affecting company-operated stores in the United States and Canada. — Bloomberg
NEW YORK: Starbucks Corp says a ransomware attack at a third-party software supplier has disrupted its system for tracking employee schedules, forcing the coffee giant to manually tally workers’ hours and pay.
Blue Yonder Group Inc, a Panasonic subsidiary that provides supply chain management software, said its systems were disrupted by a Nov 21 “ransomware incident”.
Starbucks is among its customers and uses Blue Yonder software to schedule shifts and track retail workers’ hours in North America, a spokesperson said.
Starbucks’ stores are resorting to manual methods such as pen and paper for employee scheduling, the spokesperson said, adding that the incident hasn’t impacted store operations or hours.
The Blue Yonder breach is affecting company-operated stores in the United States and Canada.
In a message to workers, Starbucks said that Blue Yonder hasn’t provided a timeline for when the issue may be resolved.
To ensure workers get paid on Nov 29, Starbucks said they’ll get compensated for scheduled shifts for the week of Nov 18.
“We are hopeful this outage will not extend to impact payroll processing for future weeks,” the company said in the update to workers. — Bloomberg
