Mavcom to continue ensuring high-quality of airports through its framework

Mavcom executive chairman Datuk Seri Saripuddin Kasim

SEPANG: The Malaysian Aviation Commission (Mavcom) has implemented 20 out of 28 service quality elements to ensure continuous improvements in the quality of its services for airport users at KL International Airport Terminal 1 and Terminal 2.

The regulator said from next month onwards, it will implement six service quality elements mainly focused on queuing times at passenger checkpoints at both terminals.

“These include passenger security search, inbound, outbound,and transfer queques for immigration and inbound and outbound customs,” it said in a statement.

Mavcom added it will implement the remaining two queuing time elements by the fourth quarter of this year, which will include check-in counters and kerbside pickup or drop-off areas.

Mavcom executive chairman Datuk Seri Saripuddin Kasim said the Airport QoS Framework underscores Mavcom’s commitment to sustainably enhance the aviation experience for airport users.

“By fostering cooperative partnerships and maintaining transparency, we are dedicated to elevating the quality of services across all airports, ensuring seamless travel experiences and heightened consumer satisfaction,” he said during Mavcom’s Appreciation Ceremony here today.

So far, Mavcom has commenced the implementation of the framework at Kota Kinabalu International Airport and Langkawi International Airport.

The implementation for Kuching International Airport, Miri Airport and Senai International Airport are in its development phases and are expected to be implemented by the third quarter of this year.

Airports planned for development in the fourth quarter of this year will include Sultan Abdul Aziz Shah Airport, Penang International Airport, Kota Bharu Sultan Ismail Petra Airport, Sibu Airport and Bintulu Airport.

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Mavcom , Saripuddin Kasim , KLIA , airport , QoS


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