Pos Malaysia chairman Tan Sri Syed Faisal Albar Syed Ali Rethza Albar.
KUALA LUMPUR: Pos Malaysia Bhd
is cautiously optimistic about delivering improved results by banking on its foundation for future growth and ongoing transformation.
Chairman Tan Sri Syed Faisal Albar Syed Ali Rethza Albar said the national courier service provider planned to optimise resources, mitigate risks associated with the declining trend of mail volume, monetise assets, and recycle capital to support growth and transformation.
“We will maintain a laser focus on improving financial performance and business and cultural transformation, optimising margin-led initiatives, implementing stricter cost control, and enhancing sustainability measures,” Syed Faisal Albar said in Pos Malaysia’s 2023 annual report.
He said Pos Malaysia had progressively shifted from its image of “a mail company that also delivers parcels” to being a “parcel company that also delivers mail”, focusing on the execution of a plan that is designed to create long-term sustainability and value.
“By and large, we aim to achieve a ‘black zero’ by fixing the basics in phase one, transform the core through cultural change, operational excellence, a restructured customer journey, digitalisation, growth and quality in phase two and evolve into a parcel delivery company that also delivers mail in phase three,” he added.
On that note, he said Pos Malaysia managed to accelerate customer acquisition with more than 19% of new customers acquired, as well as further improved yield for mail and parcels by 8% and 7% respectively. — Bernama
