CelcomDigi emphasises its significant role in protecting customers from AI-related risks


CelcomDigi Bhd chief executive officer Datuk Idham Nawawi

CYBERJAYA: CelcomDigi Bhd remains committed to safeguarding its customers by raising its security standards against the risk of emerging technologies, such as artificial intelligence (AI).

Speaking during CelcomDigi’s 2nd edition of the Trust Circle forum today, chief executive officer Datuk Idham Nawawi emphasised that strong data governance and accountability are key components in building trust in the age of AI.

"Addressing the issue of trust is more critical than ever in the age of AI because of the extensive data sets it collects from various public sources.

"While AI has the beneficial ability to create a wide range of innovations, this capability raises significant concerns relating to privacy, security, authenticity, copyrights, and other vital areas of concern,” he said at the forum held at the headquarters of the Malaysian Communications and Multimedia Commission (MCMC) here.

According to Idham, privacy and data protection remain core to everything they do for their customers, with zero compromise regarding safeguarding the trust placed in them.

"We believe it is a shared responsibility of the entire ecosystem -- the government, data and governance, professionals and industry leaders -- as it is a significant step in fostering public confidence and collectively building trust in our digital future.

"In this environment, like others, telecom operators like CelcomDigi have a crucial role in building digital trust,” he noted.

Idham also highlighted that in addition to having the right internal controls when deploying new technologies, organisations must select partners with strong records of data stewardship; use trusted technology platforms; keep pace with evolving regulations; and drive high standards in data governance.

The second edition of Trust Circle is co-hosted with MCMC and aims to encourage deeper discourse on promoting responsible data practices across organisations and collectively safeguarding the digital future in an increasingly AI-enabled world.

Experts from CelcomDigi, MCMC, Microsoft Malaysia, KPJ Healthcare, IIS Partners, Cisco, MIMOS and the International Islamic University Malaysia shared insights on AI trends and risks regarding customer data protection.

They also discussed the importance of future-proofing privacy programmes within organisations, building public trust with responsible use of AI, and the role of leaders in driving accountability in adopting innovation of emerging technologies. - Bernama

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