Digitalisation of insurance claims

Lau says engagement and collaboration between all stakeholders, including government agencies, is crucial for the successful transformation towards digital motor claims.

THE insurance industry is experiencing some technologically-driven changes with the impending digitalisation of motor claims. This is in relation to the way claims are processed, making the process more efficient and convenient for both the insurer and takaful operators (ITOs) and policyholders.

Last year, Bank Negara called on general ITOs to improve customers’ claims experience and outcomes by going digital, in line with the aspirations set out in its Financial Sector Blueprint 2022-2026.

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