PETALING JAYA: The Malaysian Aviation Commission (Mavcom) has received a total of 1,251 complaints throughout the first half of 2022 (1H22), an increase of almost eight times compared with the 157 complaints lodged in the same period last year.
In a statement, Mavcom said according to its bi-annual consumer report for 1H22, 99.1% (1,240) of the total complaints were received on airlines, while 0.9% (11) was related to airports.
It said flight rescheduling and cancellations, as well as online booking, collectively contributed to 46.1% (577) of the total complaints filed.
Executive chairman Datuk Seri Saripuddin Kasim said global air travel saw a strong recovery in 1H22. He said passenger traffic increased from an average of 2.9 million between January and April 2022 to an average of 4.79 million between May and June 2022.
Overall, 87.9% (1,100) of the complaints have been resolved and closed. — Bernama
