PETALING JAYA: Despite the recent movement control order (MCO), Maxis continues to provide its service to all customers through its physical and online stores with strict standard operating procedures (SOPs) in place.
In a statement, Maxis chief executive officer Gokhan Ogut said the group continued to play its role in delivering uninterrupted connectivity during the MCO period.
“Maxis’ mobile and fixed networks remain uninterrupted, while installations and service recovery continue to be carried out by Maxis’ technical experts during the full MCO, except for areas and zones under the enhanced movement control order (EMCO) and targeted enhanced movement control order (TEMCO).
“We are fully committed to enabling the people, businesses and the nation to ‘Always Be Ahead’ in these challenging times, ” he added.
Customers can access services via the Maxis, Hotlink and Hotlink Postpaid apps for transactions and access to content, while customer service call centres will also remain active.
Given that its customers depend on high-speed connectivity during the MCO, Ogut said the group has also upgraded its capacity, continuing from its 2020 network expansion programme.
“Engineers are also strategically located nationwide, ready to address any network issues that may arise, ” he noted.
With the focus on after-school digital learning for students, Ogut pointed out that the group has been ramping up digital activities for its flagship community programme Maxis eKelas, to encourage continued after-school learning.
Apart from ramping up its digital services, the group has also added more YouTube Live sessions with quizzes and games-based learning through the eKelas portal to ensure students are able to reap the benefits of technology.
Maxis eKelas is an after-school digital learning initiative for students from Primary 4 to Form 5, which brings learning enrichment in a fun and vibrant way and provides access to quality education content through the eKelas portal, in line with the Malaysian school syllabus.
Besides that, Ogut said the group has deployed mobile coverage vehicles at IDCC in Shah Alam and more would be sent to Hospital USCI in Bandar Springhill to ensure stable coverage at the vaccination distribution centres.
Maxis is participating in an industry effort by the Malaysian Communications and Multimedia Commission (MCMC) to create greater awareness on the national immunisation programme (NIP) at the Pusat Internet Komuniti (PIK) nationwide.
Communities near these PIKs will be able to get more information on the programme as well as seek assistance on registration on MySejahtera.
Moving forward, the telco operator said the industry would also be creating awareness on the NIP’s vaccination drive through regular reminders and public service announcements via social media and SMS.
“Throughout the pandemic, Maxis is actively continuing its community outreach and aid for Covid-19 relief efforts, ” it added.
Late last year, the company contributed RM500, 000 to Yayasan Kebajikan Negara (YKN) in support of Covid-19 related aid through the distribution of 5, 000 food boxes in phases to impacted communities.
The contribution to YKN is part of the RM1mil pledged by Maxis via the GLC/GLIC Disaster Response Network (GDRN) in the “To Malaysia, With Love” initiative driven by MCMC.