More digital banking seen post-pandemic

HSBC Malaysia said Covid-19 alone has not caused the shift to digital; in most cases, it has simply accelerated the digital evolution of the banking industry.

KUALA LUMPUR: More day-to-day banking transactions will be completed via digital channels and bank branches will become more like service lounges in the post-Covid-19 world, according to HSBC Bank Malaysia Bhd.

These are among HSBC’s predictions on how banking will look like post-Covid-19, which it listed in a statement titled “Post-Covid-19: Five Key Impacts on Everyday Banking.”