PETALING JAYA: RHB Banking Group will be holding a loan and financing payment assistance clinics over two consecutive weekends at more than 100 selected RHB Bank branches nationwide for customers that require further assistance with their loan and financing repayments once the six-months loan moratorium ends this month.
In a statement yesterday, RHB said the clinics will be held on Sept 19 and 26, from 9am to 1pm, where customers may discuss their loan and financing repayments as well as submit their applications for payment assistance.
Salaried individuals that have lost their jobs or income and are interested in attending the clinic must bring with them the letter of termination or letter from their employer (stating unpaid leave for a minimum term of three months on full salary); or the latest Employees Provident Fund (EPF) statement (i-Akaun) showing no EPF contribution; or statutory declaration.
Self-employed individuals who have lost their jobs or income must provide proof of business closure/winding up; or a statutory declaration.
Salaried individuals that have suffered salary or income reduction and are keen to attend the clinic must bring with them a letter of salary revision or their latest EPF statement showing a reduction in their EPF contribution; two months’ salary slip for comparison (before and after salary reduction) and statutory declaration.
Self-employed individuals who have suffered salary or income reduction must bring with them the latest six-month bank statements or statutory declaration.
Salaried individuals experiencing payment difficulties for other forms of loans or financing payment assistance programmes will need to bring along their latest one-month salary slip or latest one-month commission statement or latest EPF statement.
Self-employed individuals experiencing payment difficulties for other forms of loans or financing payment assistance programmes will need to bring along their latest three-months personal/company bank statements evidencing self-employment income.
Customers who do not have the documents listed above may submit other types of income documents to support their applications, including dependent income document (spouse/parents/children); fixed deposit interest/profit, dividend or rental income; assets under management (current account/savings account/quoted shares/unencumbered unit trust) and statutory declaration.
Small and medium-sized enterprises (SMEs) seeking assistance are advised to provide their latest six-month bank statement and latest audited accounts.
“Additional documents may be required, and will be determined on a case-to-case basis once the application process has commenced.
“RHB strongly urges its customers who anticipate difficulties in repaying their monthly instalments to attend the payment assistance clinics and discuss mutually feasible repayment arrangements to help ease their financial concerns, ” said the bank.
The bank added that it is proactively engaging with customers before the moratorium period ends through various physical and digital channels.
“These include social media and website posts, phone calls, physical visits, SMS blasts, SME Helpdesk, email and electronic direct mailers, with particular focus on the high risk and vulnerable categories.”
Separately, in a press release, Agrobank said all its 136 branches nationwide – with the exception of its Alor Star branch due to the enhanced MCO there – will be open today and Wednesday from 10am to 3pm to provide assistance for customers affected by the end of the loan moratorium.
Help will be provided to enable customers to defer their financing repayments, request for reduced instalments or restructure their financing for a certain period, on a case-by-case basis. Covering president/chief executive officer Khadijah Iskandar said a face-to-face discussion would help those affected to better understand the payment assistance options.
“The cessation of the industry-wide six-month auto-moratorium on Sept 30 does not in any way reduce the bank’s commitment to our customers, as we are all in this for the long term, ” she added.
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