KUALA LUMPUR: OCBC Bank (Malaysia) Bhd and OCBC Al-Amin Bank Bhd have rolled out a simplified application process for customers seeking post-moratorium support.
OCBC Malaysia said on Friday the customers could apply online for assistance regarding their loans and financing via its webpage www.ocbc.com.my.
It said personal banking customers can also opt to call a dedicated hotline 03- 8317 5011, while SME customers may call 03-8317 5200. The lines are open Monday to Friday, 9am to 6pm. Corporate customers can contacttheir relationship managers.
“To ensure a seamless transition when the auto-moratorium period ends on Sept 30,2020, applications for repayment assistance should be made by Sept 7,2020, ” it said.
Customers who have lost their job may apply for a three-month moratorium extension while those who have suffered a loss of income may choose from rescheduling and restructuring options that include minimum six-month reduction of monthly instalments and other plans.
OCBC Bank CEO Datuk Ong Eng Bin pointed out while the industry-wide automatic moratorium for retail and SME customers cease on Sept 30, the bank will continue to provide optimum financing services to its customers for the long-term.
“On OCBC Malaysia’s part, this thinking stems from the first and third pillars of our value system: lasting value and forward-looking. We have long been working with our affected customers to determine how their financing needs can be attended to for the longer-term, bearing in mind that every customer’s needs and challenges vary considerably from one to another.
“The initiatives rolled out today are all in keeping with our commitment to always be there to lend a helping hand to our customers during their time of need, ” he said.
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