ABM: Loans still being processed

KUALA LUMPUR: Bank loans processing will continue to be carried out during the movement control period (MCO) although customers may experience some delays due to service disruptions.

The Association of Banks in Malaysia (ABM) assured the public in a statement that essential banking services such as the processing and approving of loans continue to be made available by its members banks during the MCO period.

“However, we seek the understanding of bank customers that despite the availability of banking services during the MCO, the processing time for loan applications may experience some delays as certain services that are crucial in the evaluation and approval of loan applications, are currently experiencing service disruptions in view of the MCO, ” it said.

It added that the processing of loan applications is being carried out remotely during the MCO to ease any backlogs and delays.

Furthermore, customers reaching out to bank contact centres may also experience delays in getting their calls answered or a response to their emails due to the high volume of calls and emails during this period.

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