KUALA LUMPUR: OCBC Bank (M) Bhd, one of the earlier adopters of a fair dealing framework in the financial services space, is now fine-tuning its seven-year-old framework to meet the additional demands of Bank Negara’s upcoming Fair Treatment of Financial Consumers (FTFC) policy.
The policy, which was issued on Nov 6 last year, would come into force on May 6.
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