SINGAPORE: Years ago, when Randy Tinseth was still running Boeing's sales account for United Airlines, the plane company's designers pulled him aside.
"They called me in and said we want to show United this interesting product and we can't tell you about it until we get there," Tinseth recalled. "We get to United and this dented silver case comes off the conveyer belt for bags and... I don't even know what is in it."
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