It’s in the bag

Retail experience: Chan (left) and Toh hope to give customers a better in-store experience to differentiate itself from the market.

RETAIL is in the details, so says Stanny Chan.

“You have to read the signs in retail. The market today is different from that of five to six years ago. We’ve got a new generation of consumers and buying behaviours have also changed. So to stay relevant, we need to observe all this and be fast to change,” says the Leather Avenue executive director.