KUALA LUMPUR: Bank Simpanan Nasional’s (BSN), which experienced a major disruption to its core banking system, has identified the sources of the disruption and is in the process of rectifying it.
In a statement Monday, BSN said its core banking system had a major disruption since 6.10.am on Jan 19, thus affecting the banking operations at all its branches and automated banking channels. The BSN credit card facilities, however, remain in operation.
“The bank has now identified the sources of the disruption and are in the process of rectifying them as well as taking all the necessary steps to ensure the integrity of the system is intact before it is back in operation,” BSN said.
“While we are attending to the disruption issue, we are ready to serve our customers. Starting Jan 21, 2019, we have provided services on selected manual mode at our branches allowing limited cash withdrawals of RM500 per day for employees with Accountant General (AG) and government pensioners.
“While RM200 per day for students who are maintaining their accounts with the bank,” chairman Tan Sri Abu Bakar Abdullah said.
He has also assured all its customers that all their savings and deposits remained safe and protected.
All banking products and services would be accessible, in stages, once the system resumes operation. The bank has also been working tirelessly to ensure that the system will be restored for full operations soonest possible, he said.
“We apologise for the inconvenience caused and appreciate the patience and support from our customers,” Abu Bakar said.
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