OCBC introduces facial biometric access for mobile banking app

OCBC Bank head of consumer financial services Lim Wyson

KUALA LUMPUR: OCBC Bank (M) Bhd’s  customers with an iPhone X, including the recently-launched iPhone XS, XS Max and XR models, can now access their mobile banking app through facial biometrics, thanks to the introduction of OCBC OneLook. 

OCBC OneLook enables customers to simply look at their iPhone X in order to view their account and card balances as well as their latest transactions. 

OCBC Bank’s head of consumer financial services Lim Wyson said the innovation is part of the bank’s broader digital banking journey and follows from the earlier OCBC OneTouch fingerprint authentication. 

“We are ever on the lookout for new ways to deliver a simpler, more secure and superior banking experience to our customers.  

“By leveraging on Apple’s Face ID facial recognition technology we are enabling our customers to dispense with passwords or even fingerprints when doing their everyday banking on our Mobile Banking app. They now only need to look, quite literally, at their iPhone X to get there,” he said in a statement.

To access the feature, OCBC Mobile Banking customers need simply to tap on the OCBC OneLook icon on the app’s login screen and look at their phone to gain access.

To get started, customers must perform a one-time activation for OCBC OneLook on the mobile banking app of their iPhone X with Apple’s Face ID running on the iOS12.1 operating system. 
 
As part of its digital banking journey, OCBC Bank was the first foreign bank to introduce access to balances in customers’ bank accounts, cards and investments using their fingerprint, through OCBC OneTouch. The feature was first introduced to retail customers in 2016 and corporate customers began enjoying it last year.

The Bank had earlier also introduced OCBC Money Insights, a personal finance manager tool that enables customers to easily monitor expenses, set budgets and save towards their goals to help customers embrace financial planning in a cashless environment.