The two new services launched on Tuesday enable these customers to top up their ASNB units via the Maybank2u portal and also at Maybank's automated teller machines (ATMs), both of which can be executed in real time.
Currently over three million ASNB transactions are conducted over Maybank's counters a year, of which around one million comprise deposits transactions.
The two services will provide enhanced convenience and accessibility for ASNB customers, Maybank and PNB said in a joint statement.
The first service enables customers to invest in ASNB units via Maybank2u in real time. The second service is via ATMs, which is available now in real time.
With this launch, Maybank becomes the first bank in Malaysia where the ASNB customers have real-time access and also top up via its online banking and mobile platforms as well as its network of 2,700 ATMs and self-service terminals around the country.
Customers can view their ASNB account balances and history of last five transactions (including dividends and transfers) instantly via Maybank2U.
The new services were launched jointly by PNB president and group chief executive, Datuk Abdul Rahman Ahmad and Maybank group president and CEO, Datuk Abdul Farid Alias.
Among those present were ASNB CEO and executive director Mohammad Hussin; Maybank group CEO, community financial services (CFS), Datuk John Chong and Maybank’s head of CFS Malaysia, Datuk Hamirullah Boorhan.
Hamirullah said Maybank was constantly looking to leverage its digital capabilities to ensure customers were able to enjoy the benefits in terms of convenience and seamless transactions, not just for banking but increasingly also for investments.
“We are aware that ASNB investments are popular among the public, given the increasing awareness by customers of the importance of investing for the future.
“Realising that many people live busy lifestyles these days, we believe that there are a lot of untapped opportunities where we can offer them the convenience of undertaking their financial planning and investments via digital channels,” he said.
Hamirullah said currently over three million ASNB transactions are conducted over Maybank's counters a year where about one million are deposits transactions.
“We expect that some 50% of these deposit transactions will move to our digital platforms, and that we will see some 20% increase in ASNB investments with the new service launched today,” he said.
Hamirullah said that while the new services are available on the desktop version of Maybank2u, it will be extended to the Maybank app by end of December 2018.
Meanwhile, Mohammad said ASNB was “extremely delighted” that Maybank has offered its Maybank2u platform to enable Maybank customers to perform transactions of ASNB products in “real time”.
“With this new enhancement, we hope that we are able to fully meet the demands of our unit holders, where their units could be transacted faster, safer and effectively, irrespective of their whereabouts,” he said.
Mohammad added the new enhancement by Maybank complements the myASNB portal launched February last year, which enables unit holders to check their latest investment balance, retrieve annual statements, update personal information, manage minor/children’s investment and increase their investments.
In addition to the two new services, ASNB and Maybank also announced that by end of December 2018, SMEs will be able transfer funds on behalf of their employees to ASNB via M2U Biz. This service will also be made available via M2E by March 2019.
Another new feature that will provide greater convenience to retail customers is the ability to apply for an ASB loan via Maybank2u. This will be made available by first quarter of 2019.
“Our aim is to support individuals in better preparing for the future financial needs by enabling them or their employers to make their ASNB investments or monitor their personal accounts conveniently online and in real-time,” said Hamirullah. “
Mohammad said ASNB has 14 unit trust funds and manages 235.96 billion units in circulation owned by more than 13.74 million account holders.
“We are confident that together with the availability of these ASNB e-Channels via Maybank platform will make it a lot easier for our unit holders to transact with us, and contribute to our growth together,” he added.
The new services via Maybank2u and ATMs allow transactions to be done from 7am to 7pm from Sunday to Friday (except Saturdays and public holidays).