AirAsia declines to collect money on MASSB behalf

  • Business
  • Saturday, 15 Dec 2018

The projects include building customer-obsessed data-backed models, providing visibility and improving efficiency across its operations, among others.

KUALA LUMPUR: Low-cost carrier AirAsia is not obligated to collect airport tax for Malaysia Airports (Sepang) Sdn Bhd (MASSB) and it has refused to collect the additional charge from passengers on behalf of MASSB.

In a statement, the airline said passengers using KLIA2 should not be charged the same rates as passengers in KLIA.

“KLIA2 is a low-cost terminal with far lower levels of service provided to passengers compared with KLIA which is a full-service terminal.

“AirAsia has previously lodged a number of official complaints regarding the substandard infrastructure and access at KLIA2 which has negatively impacted our operational performance and punctuality,” it said.

The airline said AirAsia has been collecting a RM50 passenger service charge, or airport tax, on behalf of MASSB, from every non-Asean international passenger departing from KLIA2 since 2017.

To date, AirAsia has paid a total of RM663.05mil in airport tax to MASSB. 
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