KUALA LUMPUR: Convenient, better prices and simple were among the expressions given by customers when they took part and experience the Potboy Groceries' online-to-offline (O2O) groceries sale, the first of its kind in Malaysia.
The three-day sale, beginning July 6 and held at P2, Jaya One shopping mall in Petaling Jaya from 10am to 10pm, was organised by online retailer Potboy Groceries in partnership with mobile payment platform, FavePay. The event aimed at bringing the online customers to offline retail.
One participant, Tan Chun Jin, 32, who used Potboy's online shopping platform for the second time, shared his experience, saying that every transaction he made went smoothly as the platform was user-friendly.
“I first came to know about this platform via Facebook. After doing some research and review about Potboy, I was surprised at the prices offered by them, which is way cheaper than other retail stores.
Cheaw Wen Cheng, 32, who works nearby the event area, said the method of payment was the element that had caught his attention.
“Obviously, FavePay is the first e-wallet application (app) that I downloaded and registered. Normally, when I go shopping, I pay with the credit card. But this time around, why not try something that I've never tried before?
“It is interesting. I think we should adopt the e-wallet payment quickly since we are in the modern age and everyone owns a smartphone...it is so much more convenient,” he added.
As for Rosni Afandi from Kuala Lumpur, who has never engaged in online shopping before, she said she was satisfied with the event's friendly crew who patiently guided her with all the steps.
“It was a very great experience for me as a first timer. Since the prices are lower, definitely I won't miss the opportunity to buy lots of groceries and the best thing is, I don't have to worry about carrying all my heavy groceries to the car because Potboy is offering free delivery service to my doorstep,” she said.
Meanwhile, PB Grocery Group Sdn Bhd co-founder Eddie Chew said the constraint of online shopping is now bridged with physical experience of touch and taste of groceries as can be experienced at the O2O event.
“We are glad that majority of merchants here are very supportive about the ideas of going online, cashless and serving the community by understanding their needs.
“This event also will serve as an educational platform to the Malaysian public on cashless transactions and e-payment as an alternative shopping method,” he said.
Chew pointed out the O2O event offered three different ways of shopping experience.
"Customers can redeem the items that they have purchased online at the event itself or they can purchase after physical experience of the products, or/and instead of the traditional carrying the groceries to the car, we offer free delivery with no minimum order to their doorstep,” he said.
He said 40 famous brands, among others Coca-cola, Nestle, F and N, Hershey's, Homesoy, Brand's, Jasmine, MamyPoko, and other household brands participated in the event, offering discounts of up to 75%.
Founded in Malaysia in 2016, Potboy Groceries is owned and operated by PB Grocery Group, and is currently based in the Klang Valley.
Potboy Groceries is also the trusted grocer for Suria KLCC, Astro , Getha, Sumbertech Ventures and others. — Bernama