Maybank group president & CEO Datuk Abdul Farid Alias said the banking group's strong franchise and resilient balance sheet enabled it to ride through the challenging period over the last few quarters.
KUALA LUMPUR: Malayan Banking Bhd
(Maybank) has allocated RM30mil for its mandatory “FutureReady” digital upskilling programme.
The bank said the objective is to raise its employees’ digital literacy and equip them with capabilities which would ensure their relevance now and in the future.
Maybank said the training is part of its continuous commitment to humanising people development, and enabling them to meet customers’ needs more effectively in the fast-changing digital world.
The training’s comprehensive curricular is based on six key areas of skills. They are digital awareness, data-driven decision making, human-centred design, agile, future communication and risk & governance in the digital world.
Maybank group president & CEO Datuk Abdul Farid Alias said: “The programme was developed to future-proof employees digitally to support the bank’s aspiration to be the ‘Digital Bank of Choice’."
“Technology is rapidly changing the way we do business today and the future, and it is important that our employees are kept abreast of new developments.”
Under the programme, Farid said employees took charge of their growth, underwent weekly learning modules and participated in uniquely created FutureReady Lab sessions to put what they have learnt into action.
“We are also training our managers to facilitate the FutureReady skills learning in their respective teams because employees need to be encouraged and given the opportunities to experiment and apply the learnings to practice,” he said.
The programme will equip employees with the opportunity to also be certified in new skills areas such as computer programming, data analytics and data science, human centred design, and agile methodologies. The employees will be able to experiment with these skills to create innovation.
“We recognise that jobs within the banking industry are changing rapidly in the current environment and we need to prepare our employees to be agile and adaptable to new tasks that may need different skill-sets,” he added.
Group chief human capital officer Nora Manaf said the group had allocated RM30mil this year to implement the FutureReady programme.
She pointed out that the lack of new Industry 4.0 capabilities could render individuals and the organisation as irrelevant.
“Through the FutureReady programme and its opportunities, we aim to empower employees to take personal ownership of their learning and growth, as aligned with the bank’s employer value proposition of ‘GO Ahead. Grow’,” she said.
As at end-March, 91% of employees across Malaysia, Singapore and the Philippines have been assessed on their levels of digital literacy, and over 20,000 employees underwent the foundational e-learnings.
Nora pointed out that also 800 managers have been trained on how to conduct FutureReady Lab sessions to immediately enable further internalisation and application of learnings. These managers have conducted FutureReady Lab sessions for over 3,100 employees.
“The FutureReady programme has required us to push the boundaries of Learning and Technology in the workplace.
“We have had to re-define our learning strategies based on the fundamentally different and challenging business environment that we are in, where employees are tasked to problem solve and make use of new tools to benefit our customers,” she said.
Maybank had in the last year, also developed a variety of innovative programmes such as the “Maybank Immersion Program” which enabled employees to have a six-month internship with various start-ups and Fintech companies to understand how technology is being used in different ways.
It also developed a digital payments simulation called the “Go Disrupt Challenge”, and the “Maybank Go Ahead Transform programme” which enabled employees from all levels to experience new ways of working and learning, she added.
“Essentially, all these programmes were designed to make learning new digital skills fun, self-initiating and accessible for all employees,” Nora said.
