In a statement, the company said it had spent RM2.2 million to build its virtual contact centre facility and to create the world's first and largest contact centre marketplace and aggregator.
Its clientele include telecommunications companies, banks, food and beverage franchises, government agencies and information and communications technology companies.
Superceed has setup its Research and Development and Centre of Excellence at Technology Park Malaysia, with a view to attract the best international talents and to produce world-class solutions.
The company will also be holding its first Investor Showcase co-organised with Malaysia's national crowdfunding platform, PitchIn at WORQ, Glo Damansara here on Jan 13, 2018.
Superceed Chief Executive Officer, Jeffrey C. P. Tan, said the company's most innovative technology, Emotion AI, was a unified AI platform that combines facial intelligence, voice intelligence, natural language understanding and deep learning.
“Superceed Emotion AI addresses four critical areas of a contact centre, namely quality monitoring, talent acquisition, talent development and workforce planning,” he said, adding the company was filing patents for its Emotion AI technologies in various countries.- Bernama
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