With the MACPC in place, airlines and airports are now fully responsible and accountable for quality of service and responsiveness to consumer protection standards. Photos: Mavcom
KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has received over 2,000 consumer complaints till June this year and resolved 95% of them, according to chief operating officer Azmir Zain.
The top three consumer complaints are ticket refunds, mishandled baggage and fight delays and cancellations.
He added that Mavom forecast of passenger traffic in 2017 to grow at between 7.8-8.8%, representing between 98.3 million and 99.2 million.
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