PETALING JAYA: The digital economy has been identified by the Government as a key driver of economic growth and a catalyst for the country to transform to a knowledge-based economy.
This year has been identified as the “Year of the Internet Economy” for Malaysia and among the major initiatives to be rolled out are the digital tech hub and digital free zone. This has led the Government to place a strong emphasis on developing the country’s digital economy.
Another initiative launched in 2015 by Malaysia Digital Economy Corporation (MDEC) is its Global Acceleration and Innovation Network (GAIN) programme which will see further scaling up this year.
The programme helps selected high-potential Malaysian technology companies to grow and expand their reach both locally and internationally.
GAIN focuses on four main pillars – market access, risk capital, tech refresh and visibility. It is aimed to boost the annual revenue of these companies to exceed RM100mil.
We spoke to three companies recognised under this programme: OS HRS Sdn Bhd, IX Telecom Sdn Bhd, and Galasys Solutions (MSC) Sdn Bhd.
These companies are involved in different sectors of the digital economy from outsourcing to leisure.
OS HRS SDN BHD
OS HRS Sdn Bhd, formerly known as Symphony HRS Sdn Bhd, is a human resource outsourcing company and its focus is to cater to multinational clients for their day-to-day human resource related processes on a regional basis.
The company said its solutions help to increase operation efficiency control and data management as well as providing a single point of accountability and access to its clients.
OS HRS’s human resource solutions includes payroll, expense claims, employee share options scheme and employee self-service.
The company’s chief executive officer Jack Cantillon says its strategy moving forward will be to continue to focus and cater to multinational organisations in the Asia-Pacific region, noting that OS HRS has several differentiating factors that it could rely on.
“We can leverage on the broad sales and marketing resources within Outsourcing Inc.
“The service and solution offering will continue to be developed specifically in the areas of broad mobility mechanisms for employee services, cloud, distributed processing, as well as data security and protection,” he said.
The company presently boasts of processing more than 1.5 million payroll transactions per month with a state-of-the-art global payroll system which is certified across multiple countries.
Its other offerings include an employee self-service portal that allows a complete integration of the client and OS HRS Symphony systems.
Cantillon said that the company has had a relationship with MDEC commencing in 2001 through the founding of the company NetCel360 when it was first awarded the MSC status.
“This has continued to develop through our corporate development within the Symphony House Group and now as part of Outsourcing Inc. We were fortunate to be selected as one of the pioneer companies in Malaysia to participate in the GAIN programme. This has enabled us to further develop our relationship in both operating and strategic perspectives,” he said.
“We fully leverage on the GAIN programmes as we continue to evaluate specific strategies to further enhance our capabilities and expand our reach in Asia-Pacific,” he added.
He also noted that the key benefit of participating in the programme is the credibility it helps to establish with its clients.
“Our client base are the top tier multinational organisations in automotive, financial services, technology, and the media. The programme, particularly through the MDEC Global Icon project has brought additional credibility and confidence in our company which supports the development of our client relationships,” he said.
Moving forward, he said that this is consistent with the company’s vision to be the leading provider of payroll services to multinational organisations across Asia-Pacific and that it is confident it will be able to realise this vision within its three- to five-year business plan.
IX TELECOM SDN BHD
IX Telecom is a telecommunications company that offers virtual network operator (VNO) services and some of its services include providing fast and highly secure private networks for communications between multiple locations worldwide.
These services are highly important to multinationals today that require such secure connections to communicate.
The company operates as a “one-stop shop” model to its clients to provide services globally in more than 200 countries.
“We alter the conventional VNO model by going far beyond simply providing network sourcing.
“We design, build and manage complete network solutions to meet our customers’ global requirements in the most competitive way possible,” it said.
The company’s chief executive officer Noor Helmi Nong Hadzmi said that IX Telecom was among the first batch of companies to be selected to be part of the GAIN programme. The increased visibility IX Telecom received from the programme helped the company to stand out amongst its regional peers.
“MDEC is very proactive on helping us in various areas which include branding, market access, fund raising, leadership and talent development. Among the programmes that we were involved are the Silicon Valley Immersion Programme and Leadership Dojo,” Noor Helmi said.
Despite the economic and political uncertainties globally, Noor Helmi believes that the telecommunications industry would continue to experience growth.
“We believe the telecommunication industry continues to be at the epicentre for growth, innovation and disruption for virtually any industry,” he said.
“Connectivity and networking devices continue to be more embedded in the society today which we hope will boost the growth of the telecom sector. God willing, I am confident that our business will grow further in 2017,” he added.
In tandem with this anticipated growth, the company will be looking for opportunities to increase its revenue throughin this area by new market expansion and new product offerings.
“As the demand for connectivity and networking devices continues to grow, our focus will be on product innovation to come out with the new solutions to tap into these opportunities,” Noor Helmi said.
“We are working on solutions that will contribute in the complex and rapidly emerging ecosystem of cloud-based solutions and the Internet of Things.
“Besides that, we want to be more involved in the public sector, which we find new opportunities for growth,” he said.
Noor Helmi said that the increasing consumer demand for digital technologies will help drive the digital economy in the country and this in turn will help create more opportunities in the public sector e.g. Smart Cities.
GALASYS SOLUTIONS (MSC) SDN BHD
GALASYS Solutions is an integrated solutions provider for the amusement industry and its solutions have been utilised in many of Asia’s most visited amusement parks.
“We provide many of our customers with a fully managed service, including application and box office management, website design, consultancy and hosting.
“We currently own over 54 registered software intellectual properties, with an estimated research and development effort of over 50 man-years,” said Galasys chief executive officer Sean Seah.
The company believes that it will continue to capture the growth in an industry that continues to enjoy growth; noting that recent years have seen further positive developments in the Asian market.
Citing a research note by the market research firm, International Data Corp, the company noted that the emergence of an affluent middle-class that would like to enjoy its wealth has encouraged governments and international entertainment brands to invest heavily in the leisure and attractions industry.
“While the global attractions industry is set to hit US$31.8bil by 2017, the market in Asia specifically is anticipated to be the world’s largest within the next 12 years,” he said.
The company said its services and solutions have been designed on a modular basis, enabling the company to sell add-on software modules to the customer, without the need of further implementation expenditure once it is undertaking the ticketing operations.
Galasys’ key clients include the Dalian Wanda Group in China and Enchanted Kingdom, the largest theme park in the Philippines.
The company’s participation in the GAIN Immersion Programme to Silicon Valley in 2015 reinforced the need for Galasys to quickly enhance its product offering, which then led to the acquisition of I Logic Solutions Sdn Bhd. Being assessed and selected as an MDEC Global Icon has also added greater credibility and visibility amongst the company’s current and prospective clients.
Following the acquisition, the company was able to add on other key local and regional clients into its portfolio such as Zoo Negara, Sepang International Circuit, Penang Hill, Chimelong Group, and Happy Valley theme parks.