Bank Negara may disclose customer service index to benefit customers

Good mechanism: Muhammad shaking hands with guests after the launching of the OFS, which he says will provide consumers with a user-friendly and efficient redress mechanism to resolve disputes.

KUALA LUMPUR: Bank Negara will consider publishing the outcome of the financial service providers’ (FSPs) customer service index to generate long-term benefits for consumers who can make informed decisions and exercise their right of choice.

“Over time, the survey findings will drive industry’s performance by facilitating comparison and performance measurement.