KUALA LUMPUR: Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Virgin Atlantic Cargo, a leading global air carrier, is successfully using Descartes’ cloud-based Global Air Messaging Gateway solutions to help standardise and automate its air cargo processes supporting higher levels of customer satisfaction.
“Using Descartes as our sole electronic messaging provider, we benefit from increased transparency and improved efficiency across our air cargo operations,” said Gill Launders, head of corporate services at Virgin Atlantic Cargo.
“Descartes’ Global Air Messaging Gateway helps support our ability to better manage shipments and effectively fulfill our customers’ expectations.”
Descartes’ Global Air Messaging Gateway is based upon Descartes’ cloud-based Global Logistics Network (GLN). The GLN provides its members with a wide array of value-added services that span the entire shipment management process, from contract management, to freight bookings, shipment tracking, security and trade compliance filings, and more.
“We’re pleased that our broad offering of air cargo solutions helps the world’s leading air carriers to connect to their trading partners and regulatory organizations to improve performance and drive higher levels of customer satisfaction,” said Jan Markill, EMEA Sales Director at Descartes. “Virgin Atlantic Cargo is a valued customer, and we’re excited to support them in enhancing performance and driving high levels of customer satisfaction.”
At Virgin Atlantic Cargo, our customers are at the heart of everything we do and inspire our passion for offering a reliable and award-winning service. We don’t want to be the biggest; we are passionate about being the best.
Today, our route network serves Boston, Chicago, Las Vegas, Los Angeles, Miami, New York, Orlando, San Francisco and Washington DC in the Americas as well as destinations in the Caribbean, Sydney, Melbourne, Brisbane, Hong Kong, Shanghai, Dubai, Delhi, Mumbai, Tokyo, Lagos, Accra, Vancouver, Abu Dhabi, Johannesburg and Cape Town.
Along with our direct network, we can offer our customers another choice to over 350 onforwarding destinations worldwide and the list is constantly growing.
These include routes operated by our partner airline, Virgin Australia, where we exclusively market Virgin Australia’s cargo capacity, producing a win:win for both airlines.
Our network is complemented by our award-winning customer service that has enabled us to win 11 international ‘Cargo Airline of the Year’ awards since 2002.
Learn more at www.virginatlanticcargo.com.
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. — Bernama
Descartes has over 147,000 parties using its cloud based services. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world’s largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com. — Bernama
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