Soichiro Honda (right) with the late Tan Sri Loh Boon Siew, the tycoon who brought the Honda franchise to Malaysia.
LAST week, during an intense planning meeting, two of my employees walked in late. I smiled at both of them as they waltzed into the meeting room.
One of them took my smile positively. She interpreted my smile meaning “the boss is so relieved to see me here” and “I am such a critical part of the team.” She believed my smile implied that I truly needed her to get the job done. The other person interpreted the same smile completely differently. He saw the smile as a sarcastic smile indicating my annoyance and anger at his lack of punctuality.
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