PETALING JAYA: The Association of Banks in Malaysia (ABM) has introduced a standardised template for a customer service charter for commercial banks to improve efficiency and accountability towards consumerism.
The initiative, a collaboration between ABM and its members, is the next service launched following the well-received partner initiative last year which focuses on streamlining and simplifying processes and procedures of loan applications for small and medium enterprises.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!