“TAKE it or leave it”. Sounds harsh? Believe it or not, that pretty much sums up the service level of certain local service providers in the country's telecommunications sector. Generally, while telcos and Internet service providers are striving to provide better user experience, poor service largely remains a huge headache for consumers. In fact, many consumers wonder if the rating scorecard they are occasionally asked to fill up by their respective telco providers actually is an exercise in futility, given the lack of improvement in the service quality.
When asked to comment on this, Telekom Malaysia Bhd
(TM) group CEO Datuk Seri Zamzamzairani Mohd Isa says: “For me, because I am the CEO, I will never be satisfied with the service level ever. The idea is to have constant improvement. That's what we need to do.”
Win a prize this Mother's Day by subscribing to our annual plan now! T&C applies.
