Customer-centric policy contributes to mall’s success

CUSTOMERS are at the centre of everything at Suria KLCC and this has given it an edge over other shopping malls to maintain its position as the country's premier shopping destination in the last 13 years, says Suria KLCC Sdn Bhd chief executive officer Andrew Brien,

“Consumers demand that shopping malls offer new or different brands on a regular basis. The new variety of brands entices them to choose one mall over another. The tagline Always Something New' was coined in 2004 as a result to this invaluable insight as we recognise the changes in consumer demands,” he adds.