HONG KONG: Kaspersky Lab is one of the world's largest anti-virus companies. It delivers some of the most immediate protection against IT security threats, including viruses, spyware, crimeware, hackers, phishing and spam.
The company, which roped in badminton champion Datuk Lee Chong Wei and movie star Jackie Chan as its ambassadors, is ranked among the world's top four vendors of security solutions for endpoint users.
Kaspersky products provide superior detection rates and one of the industry's fastest outbreak response times for home users, small and medium businesses, large enterprises and the mobile computing environment. Its technology is also used worldwide inside the products and services of the industry's leading IT security solution providers.
The company delivers expert support to its clients in every country. Depending on the needs, it offers different types of service level agreements; small and medium business clients have the Business Support Programme, while larger organisations have the Enterprise Support Programme.
Its service level agreements cover four major service categories: Product improvement and innovation; proactive and self-help services; knowledge transfer; and problem resolution.
Support is delivered to clients within a set timeframe and in their local language, thereby reducing the overall period for the resolution of IT security issues.
The company, founded by Eugene Kaspersky in 1997, is headquartered in Moscow.
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