Up close and personal

EXPERIENCE may not be all it’s cracked up to be. In fact, it can sometimes be a disadvantage, as Puneet Chaddha sees it.

“It is a real handicap because the world is changing so fast. You can get people to learn new things, but you can’t get them to unlearn what they already know,” explains the managing director and head of commercial banking at HSBC India, as he leans on a couch at the lobby of a five-star hotel in Kuala Lumpur.