KOTA BARU: Syariah-based insurance services provider Takaful Ikhlas Sdn Bhd plans to be the top information technology (IT) provider in the country for its customers and associates.
Since its inception three years ago, Takaful Ikhlas has invested RM15mil to provide online services to customers and associates with the main objective of conducting as many online transactions as possible in line with its operational costs.
“We are now among the top three insurance firms in the country offering a range of IT services and we will focus on this as it provides a value-added dimension to our services and products,” Takaful Ikhlas chairman Mohammad Abdullah said after the recent launch of the company's east coast regional hub .
Present were managing director Syed Moheed Syed Kamarulzaman, operational general manager Wan Mohd Fadzlullah Wan Abdullah and regional marketing manager Mohd Zulkiflee Mamat.
Mohammad said its online services now included “I-Pos” that allowed its associates and agents to interact online with the company headquarters.
Soon to be unveiled will be the online renewal of policies, updates on policies status and investments.
“We are slowly introducing an online point of sale where customers can access and purchase our products and services through our dedicated websites,” Mohammad said.
Takaful Ikhlas plans to raise sales of RM220mil from its nationwide contributors for the financial year ending Aug 31, 2007, which is a 50% increase from last year’s.
To this end, Mohammad said, 10% of the RM220mil was forecast to be from Kelantan, which in the first five months of this year collected RM5.6mil.
Based on a study, Kelantan’s economy is said to be stable with a growing middle-income bracket and this has convinced Takaful to boost its market presence in the state.
The opportunity for expansion in Kelantan is great, which has the highest number of agents in the east coast, 400. This is due to the awareness of benefits of takaful.
“We are convinced that our penetration is high in Kelantan as we are boosted by the market’s awareness of our products and services,” Mohammad said.
He also said the company would unveil a new investment scheme this month that would provide monthly returns to contributors pending approval from Bank Negara.
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