COMMERCE Assurance Bhd, formerly AMI Insurance Bhd, is implementing an Internet-based motor insurance claims system.
The system, called GTS e-Claims, is designed to help the company in the processing of its motor insurance claims online in English, Bahasa Malaysia or Chinese.
PAC Total Solutions Sdn Bhd (PTS), which developed GTS e-Claims, said in a statement the system would help Commerce Assurance to reduce the claims processing time.
PTS managing director Steve Miller said the easy-to-use system, with multilingual interfaces, would allow more motor repairers who might not be familiar with the English language to embrace new technology and further raise their service standards.
Our aim is to offer our partners a simple, scalable system that they can adopt easily with minimum infrastructure cost, he said.
He added that with the multilingual function, motor repairers could now prepare their motor repair estimate in either Chinese or Bahasa Malaysia, and insurers could access the same document in English.
According to Miller, the system could improve efficiency and reduce claims preparation time by 50% as insurers, adjusters, repairers and policyholders could access the information needed in real time. Everybody can have the information they need when they need it, and in the language they need it, he said.
PTS said GTS e-Claims had a short-messaging service capability to facilitate and improve the submission and processing of motor insurance repair claims. There is also a dedicated online customer questionnaire to enable policyholders to get real-time access to their claims status, the company said. Bernama
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