ORGANISATIONS that want to achieve high levels of customer satisfaction should focus on their systems, structure and company culture, according to Deloitte & Touche Consulting Group Sdn Bhd human capital services director John Lau.
He said the firm recently conducted a research that examined whether Malaysian organisations possessed core fundamentals that could attract and engage customers.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!