WHILE the newly launched Financial Mediation Bureau (FMB) is timely and enhances the current consumer dispute resolution process, it should at the same time be equipped with experienced mediation officials able to handle disputes effectively and efficiently.
Bumiputra-Commerce Bank Bhd (BCB) executive vice-president (policy and control) Zakaria Merican said the bank fully supported the establishment of the FMB and hoped that suitable and experienced officials would be appointed to ensure sound and fair judgment.