AS an organisation evolves from a traditional, product-focused enterprise to a customer-driven one, it will need to come up with solutions and better approaches to push forward the business.
Chances are you will have to retrain employees to create an environment in which a simple tool would allow the entire organisation to come up with decisions and solutions for a customer-centred view.
Already a subscriber? Log in.
Limited time offer:
Just RM5 per month.
Cancel anytime. No ads. Auto-renewal. Unlimited access to the web and app. Personalised features. Members rewards.
Follow us on our official WhatsApp channel for breaking news alerts and key updates!
