A COMPANY that has not lived up to expectation - that was how a senior official at Telekom Malaysia Bhd described the telco he works for in terms of product delivery, customer service , and to some extent, its financial performance and the attitude of its workforce.
He is not wrong. There are many instances when it takes forever to get your house phone line fixed; making a complaint can sometimes set you on a wild goose chase; and trying to get your TM streamyx working again, an arduous task.