Data security and trust still major concerns

CONFIDENTIALITY and trust will always be the major concerns of any outsourcing engagement, says Woon Tai Hai, director, KPMG Business Advisory. 

Therefore, it is crucial for a company seeking to outsource certain business processes to correctly identify what is core and non-core at the early stage of the exercise so as to ensure that key information, in particular intellectual property-related information, is protected and secured.