Contact centre revenue set to hit US$1.3b by 2005

Whether in actual fact IT outsourcing proper or another managed service, one of the fastest-growing outsourcing businesses is contact centres. 

According to Frost & Sullivan, the contact centre industry applications revenue in the Asia Pacific is expected to hit US$1.3bil by 2005. With its strong, competitive economy, good telecommunications infrastructure, and multilingual workforce, Malaysia has an outstanding opportunity to grow as a major contact centre hub in the Asia-Pacific region.