ALMOST all of us are familiar with the manual meter readings that are done at our premises. In fact, the meter reader pretty much represents the ‘face’ of the utility company. However, manual meter reading is a labour intensive and high-cost activity for a utility company.
There are also significant costs on top of the normal readings, which is the case when additional reads, new connects and disconnects are done. Furthermore, when meters are inaccessible, customer satisfaction is often jeopardised because the billing amounts have to be estimated and then re-adjusted to reflect the actual usage. At the end of the day, all this results in a higher number of complaints to the call centre, and increased operating costs.
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