In the first of a two-part article Lin Fook Sing of Accenture's Revenue Assurance shares his insights on the topic of revenue assurance and its importance in improving profitability.
REVENUE assurance is a hot topic among telecommunication operators and with good reason. Consider this: Industry analysts estimate the extent of revenue leakage (i.e. revenue that should be accounted for) is around 3% to 15% of a telecom operator’s annual revenue. This translates to millions of dollars for each telecom operator annually, making a direct and significant impact on margins and market valuation.