TNT Express Worldwide (M) Sdn Bhd is confident that demand for its business logistics solutions would grow as more companies opt for outsourcing to focus on their core competencies.
TNT managing director L.C. Lee said the company now had about 12 customers for its logistics business, mostly multinational and large corporations from various industries.
There are lots of opportunities because everyone wants to be more competitive and cost efficient. They are looking at different parts of the supply chain to see where cost can be cut and yet maintain, or even improve, their services to customers, he said at a launching ceremony of the Helix r2.0 in Petaling Jaya on Wednesday.
Helix r2.0 is a web-based returns management authorisation (RMA) fulfilment system to manage after-market service parts for manufacturers and suppliers of telecommunications, computer, medical, industrial and high-tech, high value equipment.
The system, which is the first of its kind in the logistics industry, provides a global platform for TNT's suite of after-market business logistic solutions covering TNT Storapart, TNT Repair & Return Express and TNT Service Parts Logistics normal order fulfilment.
The uniqueness of Helix r 2.0, an enhanced version of Helix which has been around for about than two years, was in its ability to track shipments and service parts across multiple locations, giving customers a bird's eye view of the entire distribution supply chain cycle, Lee said.
Lee said the system achieved a seamless after-market supply chain by integrating a customer's warehousing and shipping processes.
The result is improved customer service through greater efficiency and accuracy in order fulfilment, and complete visibility from order entry to customer delivery.
According to TNT business solutions manager Bryan Tan, enhanced visibility in one global view on the inventory, RMA status and supply chain performance was a key benefit of the new system.
TNT operates two core businesses in Malaysia, express and logistics, which contribute almost equally to its revenue.
The company has nine logistic centres and three depots, which houses TNT operations as well as sorting and warehousing functions.
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