WHAT makes an organisation great or world-class is its people, JMC Consulting Sdn Bhd managing partner Leong Wai Kheong strongly believes.
They are the ones who initiate innovation on new products and new technologies, who provide superior customer service that their customers have grown to love, and who run the business processes and ensure efficiency. You can in fact duplicate everything about a business and still fail to create a world-class organisation because you cannot duplicate its people, he said.