HSBC may not charge any fee for ATM chip card

HSBC Bank Malaysia Bhd, which expects to launch its chip-based bankcard in mid-year, may not charge any fee for the card as it would be using a cost-efficient automated teller machine (ATM) system. 

“We might decide not to charge (any fee) as we have other ways to recover our costs. Our focus is on customer satisfaction, not the cost,” HSBC general manager commercial banking Richard Lee said after the launch of the HSBC Document Tracker in Kuala Lumpur yesterday.