Book briefs

ELECTRONIC government (e-Government) will encompass the entire spectrum of government operations, impacting citizen-government, business-government and government-government transactions.  

E-Government will also ensure that aspects such as networks, interconnectivity, standards, security, training and change management are addressed comprehensively. 

Written by two key figures in the nation's e-Government programme Dr Muhammad Rais Abdul Karim and Nazariah Mohd Khalid, E-Government in Malaysia captures the experiences of the Malaysian government in blazing a trail to the cyber age.  

SOUTHWEST Airlines has sustained a steady 10% to 15% rate of growth throughout its 32-year history, and has been profitable every year but its first.  

For most of 2002, its total market value of about US$9bil was larger than that of all other major US airlines combined. 

It has been called “the most successful airline in history” by Fortune magazine and it has been included in Fortune's list of the 100 Best Companies to Work for in America for three consecutive years.  

And the enterprise has enjoyed lower turnover rates than other US carriers.  

The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance by Jody Hoffer Gittell (McGraw-Hill), an in-depth profile based on eight years of airline industry field research, reveals the policies, strategies, and techniques that make up the company's relationship-focused business model. – Compiled by Alvin Tay 

E-Government will also ensure that aspects such as networks, interconnectivity, standards, security, training and change management are addressed comprehensively.